Replacement rules

Flowers

Depending on the time of year and supply, the availability of certain types of flowers in some regions may be extremely limited. In addition, flowers of certain shades may not be available immediately on the day of delivery. Thus, the delivery of a bouquet completely identical to the one shown, on the specified day can be extremely difficult for objective reasons. The florist fulfilling your order will create a similar floral arrangement with the price being equal or greater than the price of the option you have chosen.

We will do everything to maintain the shape, size and overall color scheme of the selected floral arrangement, however deviations are possible. In an arrangement of flowers of the same type (for example, a bouquet of roses), the preservation of the flower type will take precedence over the preferred color. Additional gifts may vary according to their range available at a particular region.

Replacement possibility may also apply to the packaging of bouquets, baskets and some decorative elements, which for the above reasons, may be different in different regions. Florists will make every effort to ensure that the appearance of the composition is as similar as possible to the sample located on the website, as well as looking neat and presentable.

Fruit baskets

The contents of the fruit basket may vary. This is due to the limited availability of certain fruits in different regions for a number of reasons. In addition, the quality of the goods offered in stores may not always meet the standards of the requirement. Thus, it should be borne in mind that the photo on the site is an example of an order, not a benchmark sample, so the composition of the fruits may vary.

When creating a fruit basket, its composition is selected within a certain cost. The company's specialists will make every effort to fulfill the most presentable order.

Florist.ru guarantees that with a change in the composition of fruits, the quality of the service does not change, since the replacement will always be of equal value.

At the same time, when working on an order, Florist.ru staff always remembers that the main target is to ensure that the quality and integrity of the delivered goods correspond to those ordered.